The Inmate Telephone System is available for outgoing inmate calls only. Inmates
are not allowed to receive incoming telephone calls. The system is contracted
with a vendor named Value Added Communications, a wholly owned subsidiary
of Global Tel*Link (GTL). In most cases GTL must be contacted to initiate any service,
which has these categories:
- Personal Outgoing Calls—inmate conversations with family and friends which are recorded and monitored.
- Legal Outgoing Calls—inmate conversations with legal counsel which are not recorded nor monitored.
Unless there are security or disciplinary restrictions placed upon a jail, or an
area within a jail, telephones are available to inmates from approximately 7:30
a.m. to 10:00 p.m. However, times vary for each facility, and some units allow
24 hour access to telephones.
Personal Outgoing Calls
- Personal inmate calls are recorded and monitored.
- The maximum allowable call length is 15 minutes for local calls and 20 minutes for long distance calls.
- Inmates are not permitted to ask you to make third party or conference calls.
Three-way call attempts will automatically alert the phone system, and the call will be disconnected.
- Local and Long Distance. Direct calling is offered to countries using the
North American Numbering Plan. This plan includes the United States and its
territories, Canada, Bermuda, and 18 Caribbean countries. Collect calling is
also offered to Mexico (Country Code 52).
- International. Inmates can purchase a calling card from the Canteen for
international calls only (calls that require entering a country code). This
includes Mexico and all other countries outside the North American Numbering
Plan. These international cards cannot be used for any calling within this
numbering plan (U.S., Canada, etc.).
Billing Arrangements. The system
offers family and friends two types of billing programs for personal calls:
Collect Calls and AdvancePay Service.
Inmates can place collect calls to numbers that have been set-up in the system
when the call is accepted and paid by the receiving party. Unless an AdvancePay
account is established, inmates cannot place collect calls to cell phone numbers
or numbers that are blocked from receiving collect calls. Your service provider
must also have a billing contract with the inmate telephone service provider
When an inmate attempts to call a telephone number for the first time that will
not accept collect calls, the called party receives an automated voice prompt
offering a connection to the vendor's account center so that the called number
can be registered in the system. There is also a voice prompt
offering a one minute one-time courtesy call.
If calling collect is not possible or not preferred, you can pre-pay for the
calls by establishing an AdvancePay account with GTL. Inmates are only able to
call cell phones when the called party establishes one of these pre-paid
accounts. You can either go online or call GTL to:
create a pre-paid telephone account, add funds, and check balances. All
information is available in both English and Spanish.
If additional help is needed:
(Business hours in Arizona: Monday
through Friday, 7 a.m. – 5 p.m.,
Mountain Standard Time)
GTL Customer Service (including billing inquiries) 1-877-650-4249
(Business hours: Monday through Friday,
7 a.m. – 11 p.m., Saturday and Sunday,
8 a.m.—7 p.m., Central Time Zone)
Send to email@example.com
Advance Pay Service Dept.
P.O. Box 911722
Denver, CO 80291-1722
Legal Outgoing Calls
Legal calls are not recorded nor monitored. The maximum call length for a legal
call is 20 minutes. The Inmate Telephone System recognizes only the published
telephone numbers of attorneys registered with the State Bar of Arizona, and the
conversation is then classified as a “Legal Outgoing Call”. At the beginning of
the call you will hear, “… (telephone company name) has a legal call from
If the system has not been updated with recently changed or new telephone
numbers, you may hear “If this call has been placed to legal counsel, please
hang up and notify the Sheriff’s Office at 602-876-1202.” In this situation, do
not accept the call and notify our office immediately. The new telephone number
will be verified with the State Bar of Arizona and added to the Legal Telephone
It is possible for inmate calls to be made to the cell phone of an attorney.
However, an account with GTL must be established by using the information in the
section above that covers personal calls. It is important to note that those
calls, and most other calls to non-published attorney telephone numbers, do not
fall into the category of “Legal Outgoing Calls”, and therefore they will be
If you require additional information regarding legal calls, please call
602-876-1662 from 7 a.m. to 3 p.m., Monday through Friday (except holidays),
Mountain Standard Time. You may also leave a message at 602-876-1202 at any
time, and your call will be returned.
Blocking or Unblocking Telephone Numbers
You can block your number so that inmates at the Maricopa County Sheriff’s jails cannot call.
- Telephone Procedure: If you receive a call from an inmate and you do not want to accept
that call or any future calls from the jail, you can block calls by pressing 7—6
when prompted by the recording.
- Written Request: You can also request that your phone number be blocked or
unblocked from the Inmate Telephone System by mailing or faxing a written
request. The communication must include:
- The requestor’s name
- The phone number(s) to be blocked or unblocked
- The inmate’s name and booking number (if known)
- A brief reason for the request
- A copy of a portion of a telephone bill that shows the name, account number,
and the telephone number to be blocked or unblocked
Mail request to:
Maricopa County Sheriff’s Office
Telecommunications Technology Division
Attention: ITS, MCSO-HQ-02-03
550 W. Jackson St.
Phoenix, Arizona 85003
Or fax to: 602-876-0055